performance

Coaching for Performance

GROWing People, Performance and Purpose
by John Whitmore

This is a very practical and easy-to-apply guide to learning how to incorporate coaching into your daily management. This book is a guide for coaching written in true coaching style. It will help leaders learn the skills to coach effectively, uniting people under one purpose to improve performance. Adopted by many of the world's major corporations, this title's easy-to-understand methods argue for the use of effective questions and the growing need to relate to the individual's sense of meaning and purpose. With countless real-life examples, Coaching for Performance treats coaching as an art and helps readers come to understand and gain the important skills they need to become great coaches and leaders. For anyone who has ever had the desire to become a more productive leader, this book is not to be missed!


Balanced Scorecard

Translating strategy into action
by Robert S. Kaplan and David P. Norton

After Management by Objectives, the next powerful management tool is balanced scorecard.

The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures.