Working with Emotional Intelligence

by Daniel Goleman

Outstanding study on the underrated effects of "soft" skills -- people skills in the workplace.

Do you have what it takes to succeed in your career?

The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered.

For leaders, emotional intelligence is almost 90 percent of what sets stars apart from the mediocre. As Goleman documents, it's the essential ingredient for reaching and staying at the top in any field, even in high-tech careers. And organizations that learn to operate in emotionally intelligent ways are the companies that will remain vital and dynamic in the competitive marketplace of today—and the future.

Comprehensively researched, crisply written, and packed with fascinating case histories of triumphs, disasters, and dramatic turnarounds, Working with Emotional Intelligence may be the most important business book you'll ever read.

Drawing on unparalleled access to business leaders around the world and studies in more than 500 organizations, Goleman documents an astonishing fact: in determining star performance in every field, emotional intelligence matters twice as much as IQ or technical expertise.

Readers also discover how emotional competence can be learned. Goleman analyzes five key sets of skills and vividly shows how they determine who is hired and who is fired in the top corporations in the world. He also provides guidelines for training in the "emotionally intelligent organization," in chapters that no one, from manager to CEO, should miss. 

Working with Emotional Intelligence could prove to be the most important reference for bottom-line businesspeople in the first decades of the 21st century.

---

I'm OK, You're OK

by Thomasd Harris

An enormously popular (7-million copies sold) and insightful classic of popular psychology based on Eric Berne’s theory of Transactional Analysis that has helped millions of people who never before felt OK about themselves find the freedom to change, to liberate their ADULT effectiveness, and to achieve joyful intimacy with the people in their lives.

This book has special significance for leaders who must deal with their relationships with their employees and also sometimes mediate conflicts between employees.

Transactional analysis (see book listing for Games People Play) delineates three ego-states (parent, adult and child) as the basis for the content and quality of interpersonal communication. “Happy childhood” notwithstanding, says Harris, most of us are living out the not ok feelings of a defenseless child wholly dependent on ok others (parents) for stroking and caring. At some stage early in our lives we adopt a “position” about ourselves which very significantly determines how we feel about ourselves, particularly in relation to other people. And for a huge portion of the population, that position is that I’m Not OK-You’re OK. This negative Life Position, shared by successful and unsuccessful people alike, contaminates our rational adult potential, leaving us vulnerable to the inappropriate, emotional reactions of our child and the uncritically learned behavior programmed into our parent. By exploring the four basic “life positions,” we can radically change our lives.

---

Games People Play

The Definitive Guide to Transactional Analysis
by Eric Berne

We play games all the time - relationship games with loved ones, power games with our bosses, and competitive games with our friends. Dr. Berne exposes the secret ploys and unconscious maneuvers that rule our intimate lives.

More than five million copies later, Dr. Eric Berne's classic book is as astonishing--and revealing--as it was on the day it was first published. In this new edition, Dr. Berne exposes the secret ploys and unconscious maneuvers that rule our intimate lives.

---